If you've been reading for a while, you've read the word Hubspot. Sometimes, I say nice things. Sometimes,

not so nice.

If you rewind to 2007, Frank Belzer and I were teaching agencies...

• You can't use email to sell. Pick up the phone. Now, we teach Baby Steps.
• Stop selling small projects. Sell big retainers. Recently, Retainers Suck!
• Last May, I asked Should You Fire Your Marketing Agency?

The world is changing. Customers are changing. Are you changing?