How many times have you heard someone say, "2020. What a year!" It was quite a year and perhaps in the way that the speaker intended, but, with your permission, may I offer another perspective?

As you may know, I spent a couple of decades in the debt collection industry. I've written about the experience a few times and shared them recently on LinkedIn and Twitter. I learned a few things from debtors that I applied to sales and have shared them with my clients over the years.