--- title: GoDaddy vs Hubspot (A Customer Service Story) description: As you know, I recently moved my blog from GaDaddy's Quick Blogcast platform to Hubspot's platform. I had looked into it before and it seemed to comp image: https://www.rickroberge.com/hs-fs/file-19162310-jpg/images/godaddy_tweet-resized-600.jpg --- # [SELLING IN THE 21ST CENTURY](https://www.rickroberge.com/) [![header-sm-linkedin-blue](https://www.rickroberge.com/hs-fs/file-465400397-png/images/header-sm-linkedin-blue.png)](http://www.linkedin.com/in/rickroberge) [![header-sm-twitter-blue](https://www.rickroberge.com/hs-fs/file-465371692-png/images/header-sm-twitter-blue.png)](https://twitter.com/RainMakerMaker) [![header-sm-google-plus-red](https://www.rickroberge.com/hs-fs/file-462412948-png/images/header-sm-google-plus-red.png)](https://plus.google.com/+RickRoberge/posts) [![header-sm-rss](https://www.rickroberge.com/hs-fs/file-480298330-png/images/header-sm-rss.png)](https://www.rickroberge.com/rss.xml) # [Science for Sales Rock Stars](https://www.rickroberge.com/) ## [GoDaddy vs Hubspot (A Customer Service Story)](https://www.rickroberge.com/Blog/bid/211073/GoDaddy-vs-Hubspot-A-Customer-Service-Story) ![](https://www.rickroberge.com/hs-fs/hubfs/RR.jpg?width=35&height=35&name=RR.jpg) By [Rick Roberge](https://www.rickroberge.com/author/rick-roberge)   Jan 28, 2013 11:16:00 AM As you know, I recently moved my blog from GoDaddy's Quick Blogcast platform to Hubspot's platform. I had looked into it before and it seemed to complicated for me. So, I didn't, but recently, a GoDaddy rep mentioned that they were eliminating the Quick Blogcast platform and suggesting that users switch to WordPress. I don't have anything against WordPress, but I do have reasons to prefer Hubspot. So, I asked **[Melissa](https://www.linkedin.com/pub/melissa-roberge/21/b36/295)** at **[Inbound Design Studio](https://www.inbounddesignstudio.com/)** if she would help me with the migration. This is where the story begins. On January 16th, Melissa and I used the GoDaddy export tool to export my blog. It didn't work. We needed an xml file (whatever that is) and we had a text file. We called GoDaddy and spoke with Kristine. She told me that there was nothing in here help database and that nobody at GoDaddy could help us. After we hung up, I received the standard, "How did we do?" customer service email, but I was already busy on Twitter. ![GoDaddy Tweet resized 600](https://www.rickroberge.com/hs-fs/file-19162310-jpg/images/godaddy_tweet-resized-600.jpg) Then this... ![GoDaddy String resized 600](https://www.rickroberge.com/hs-fs/file-19162453-jpg/images/godaddy_string-resized-600.jpg) As it turns out, my tweet got the attention of Alon, a very capable, technically savvy guy at Godaddy. He worked with Melissa and found a solution and now you can find me here. So, why am I sharing? Why might this be important? 1. I've always been pleased with GoDaddy's customer service before that day and I couldn't believe that nobody at GoDaddy knew what an xml file was and how to export to one. If Kristine had said, "I don't know but let me escalate this." She'd have found Alon and she'd have been the hero instead of Alon. So, my suggestion is don't let your front line people say, "I can't help you." unless they're going to add, "Let me see if we have anybody that know's what to do." 2. Don't go it alone. Once Alon got involved, I handed the phone to Melissa and she handled it. I'd still be trying to figure out what an xml file was. 3. Use social media. It took 15 minutes to get a response from somebody who cared. Topics: [Sales](https://www.rickroberge.com/topic/sales), [customer service](https://www.rickroberge.com/topic/customer-service) - [Tweet](https://twitter.com/share) ### Want updates as they're published? #### Enter your email: BTW, do you have an idea or question that would make a good article? Would you like to write or co-author it? Either way, **[ send me an email](mailto:therainmakermaker@gmail.com?Subject=Blog%20article/author%20idea)**. **[Rick Roberge](https://plus.google.com/116082120720832878924/posts?rel=author)** ## About this blog *This blog is for, by and about Sales Rock Stars, RainMakers, Entrepreneurs (and/or those that strive to be)* ## [Read My Articles on LinkedIn](https://www.linkedin.com/today/author/rickroberge) ## [About Rick](https://www.rickroberge.com/contact-me) **[The Original ](http://therainmakermaker.com/)****[RainMaker Maker Blog (pre-2012)](http://therainmakermaker.com/)** [**Remote Bookkeeping**](http://www.slcbookkeeping.com/blog/bid/116710/remote-bookkeeping-made-easy)[** Made Easy**](http://www.slcbookkeeping.com/blog/bid/116710/remote-bookkeeping-made-easy) [**Awesome Website Design**](https://www.inbounddesignstudio.com/contact/) Search RainMakers & Sales Rock Stars Search ### Subscribe to Email Updates ### Posts by Month - [November 2025 (19)](https://www.rickroberge.com/archive/2025/11) - [October 2025 (18)](https://www.rickroberge.com/archive/2025/10) - [June 2025 (8)](https://www.rickroberge.com/archive/2025/06) - [May 2025 (1)](https://www.rickroberge.com/archive/2025/05) - [April 2025 (1)](https://www.rickroberge.com/archive/2025/04) - [July 2023 (1)](https://www.rickroberge.com/archive/2023/07) - [June 2023 (2)](https://www.rickroberge.com/archive/2023/06) - [May 2023 (1)](https://www.rickroberge.com/archive/2023/05) - [March 2023 (1)](https://www.rickroberge.com/archive/2023/03) - [January 2023 (2)](https://www.rickroberge.com/archive/2023/01) - [November 2022 (1)](https://www.rickroberge.com/archive/2022/11) - [May 2022 (1)](https://www.rickroberge.com/archive/2022/05) - [April 2022 (1)](https://www.rickroberge.com/archive/2022/04) - [March 2022 (1)](https://www.rickroberge.com/archive/2022/03) - [February 2022 (2)](https://www.rickroberge.com/archive/2022/02) - [January 2022 (2)](https://www.rickroberge.com/archive/2022/01) - [December 2021 (2)](https://www.rickroberge.com/archive/2021/12) - [November 2021 (2)](https://www.rickroberge.com/archive/2021/11) - [October 2021 (1)](https://www.rickroberge.com/archive/2021/10) - [September 2021 (13)](https://www.rickroberge.com/archive/2021/09) - [August 2021 (2)](https://www.rickroberge.com/archive/2021/08) - [July 2021 (1)](https://www.rickroberge.com/archive/2021/07) - [June 2021 (1)](https://www.rickroberge.com/archive/2021/06) - [May 2021 (3)](https://www.rickroberge.com/archive/2021/05) - [April 2021 (2)](https://www.rickroberge.com/archive/2021/04) - [March 2021 (4)](https://www.rickroberge.com/archive/2021/03) - [January 2021 (1)](https://www.rickroberge.com/archive/2021/01) - [December 2020 (1)](https://www.rickroberge.com/archive/2020/12) - [November 2020 (2)](https://www.rickroberge.com/archive/2020/11) - [October 2020 (2)](https://www.rickroberge.com/archive/2020/10) - [September 2020 (3)](https://www.rickroberge.com/archive/2020/09) - [August 2020 (2)](https://www.rickroberge.com/archive/2020/08) - [July 2020 (5)](https://www.rickroberge.com/archive/2020/07) - [June 2020 (3)](https://www.rickroberge.com/archive/2020/06) - [May 2020 (5)](https://www.rickroberge.com/archive/2020/05) - [April 2020 (2)](https://www.rickroberge.com/archive/2020/04) - [March 2020 (7)](https://www.rickroberge.com/archive/2020/03) - [February 2020 (2)](https://www.rickroberge.com/archive/2020/02) - [January 2020 (3)](https://www.rickroberge.com/archive/2020/01) - [December 2019 (1)](https://www.rickroberge.com/archive/2019/12) - [November 2019 (2)](https://www.rickroberge.com/archive/2019/11) - [October 2019 (2)](https://www.rickroberge.com/archive/2019/10) - [September 2019 (4)](https://www.rickroberge.com/archive/2019/09) - [August 2019 (6)](https://www.rickroberge.com/archive/2019/08) - [July 2019 (3)](https://www.rickroberge.com/archive/2019/07) - [June 2019 (2)](https://www.rickroberge.com/archive/2019/06) - [April 2019 (3)](https://www.rickroberge.com/archive/2019/04) - [March 2019 (2)](https://www.rickroberge.com/archive/2019/03) - [February 2019 (3)](https://www.rickroberge.com/archive/2019/02) - [January 2019 (3)](https://www.rickroberge.com/archive/2019/01) - [December 2018 (1)](https://www.rickroberge.com/archive/2018/12) - [November 2018 (2)](https://www.rickroberge.com/archive/2018/11) - [October 2018 (4)](https://www.rickroberge.com/archive/2018/10) - [September 2018 (3)](https://www.rickroberge.com/archive/2018/09) - [August 2018 (5)](https://www.rickroberge.com/archive/2018/08) - [July 2018 (3)](https://www.rickroberge.com/archive/2018/07) - [June 2018 (6)](https://www.rickroberge.com/archive/2018/06) - [May 2018 (5)](https://www.rickroberge.com/archive/2018/05) - [April 2018 (5)](https://www.rickroberge.com/archive/2018/04) - [March 2018 (3)](https://www.rickroberge.com/archive/2018/03) - [February 2018 (6)](https://www.rickroberge.com/archive/2018/02) - [January 2018 (4)](https://www.rickroberge.com/archive/2018/01) - [December 2017 (6)](https://www.rickroberge.com/archive/2017/12) - [November 2017 (9)](https://www.rickroberge.com/archive/2017/11) - [October 2017 (2)](https://www.rickroberge.com/archive/2017/10) - [September 2017 (3)](https://www.rickroberge.com/archive/2017/09) - [August 2017 (3)](https://www.rickroberge.com/archive/2017/08) - [July 2017 (1)](https://www.rickroberge.com/archive/2017/07) - [June 2017 (5)](https://www.rickroberge.com/archive/2017/06) - [May 2017 (1)](https://www.rickroberge.com/archive/2017/05) - [April 2017 (3)](https://www.rickroberge.com/archive/2017/04) - [March 2017 (8)](https://www.rickroberge.com/archive/2017/03) - [February 2017 (1)](https://www.rickroberge.com/archive/2017/02) - [January 2017 (4)](https://www.rickroberge.com/archive/2017/01) - [December 2016 (2)](https://www.rickroberge.com/archive/2016/12) - [November 2016 (2)](https://www.rickroberge.com/archive/2016/11) - [October 2016 (3)](https://www.rickroberge.com/archive/2016/10) - [September 2016 (3)](https://www.rickroberge.com/archive/2016/09) - [August 2016 (2)](https://www.rickroberge.com/archive/2016/08) - [July 2016 (2)](https://www.rickroberge.com/archive/2016/07) - [June 2016 (4)](https://www.rickroberge.com/archive/2016/06) - [May 2016 (5)](https://www.rickroberge.com/archive/2016/05) - [April 2016 (4)](https://www.rickroberge.com/archive/2016/04) - [March 2016 (5)](https://www.rickroberge.com/archive/2016/03) - [February 2016 (6)](https://www.rickroberge.com/archive/2016/02) - [January 2016 (5)](https://www.rickroberge.com/archive/2016/01) - [December 2015 (8)](https://www.rickroberge.com/archive/2015/12) - [November 2015 (2)](https://www.rickroberge.com/archive/2015/11) - [October 2015 (5)](https://www.rickroberge.com/archive/2015/10) - [September 2015 (6)](https://www.rickroberge.com/archive/2015/09) - [August 2015 (7)](https://www.rickroberge.com/archive/2015/08) - [July 2015 (3)](https://www.rickroberge.com/archive/2015/07) - [June 2015 (6)](https://www.rickroberge.com/archive/2015/06) - [May 2015 (4)](https://www.rickroberge.com/archive/2015/05) - [April 2015 (10)](https://www.rickroberge.com/archive/2015/04) - [March 2015 (1)](https://www.rickroberge.com/archive/2015/03) - [February 2015 (4)](https://www.rickroberge.com/archive/2015/02) - [January 2015 (5)](https://www.rickroberge.com/archive/2015/01) - [December 2014 (10)](https://www.rickroberge.com/archive/2014/12) - [November 2014 (5)](https://www.rickroberge.com/archive/2014/11) - [October 2014 (6)](https://www.rickroberge.com/archive/2014/10) - [September 2014 (10)](https://www.rickroberge.com/archive/2014/09) - [August 2014 (7)](https://www.rickroberge.com/archive/2014/08) - [July 2014 (7)](https://www.rickroberge.com/archive/2014/07) - [June 2014 (11)](https://www.rickroberge.com/archive/2014/06) - [May 2014 (6)](https://www.rickroberge.com/archive/2014/05) - [April 2014 (6)](https://www.rickroberge.com/archive/2014/04) - [March 2014 (8)](https://www.rickroberge.com/archive/2014/03) - [February 2014 (9)](https://www.rickroberge.com/archive/2014/02) - [January 2014 (14)](https://www.rickroberge.com/archive/2014/01) - [December 2013 (9)](https://www.rickroberge.com/archive/2013/12) - [November 2013 (5)](https://www.rickroberge.com/archive/2013/11) - [October 2013 (9)](https://www.rickroberge.com/archive/2013/10) - [September 2013 (10)](https://www.rickroberge.com/archive/2013/09) - [August 2013 (13)](https://www.rickroberge.com/archive/2013/08) - [July 2013 (11)](https://www.rickroberge.com/archive/2013/07) - [June 2013 (12)](https://www.rickroberge.com/archive/2013/06) - [May 2013 (12)](https://www.rickroberge.com/archive/2013/05) - [April 2013 (13)](https://www.rickroberge.com/archive/2013/04) - [March 2013 (10)](https://www.rickroberge.com/archive/2013/03) - [February 2013 (10)](https://www.rickroberge.com/archive/2013/02) - [January 2013 (6)](https://www.rickroberge.com/archive/2013/01) [see all](https://www.rickroberge.com/Blog/bid/211073/GoDaddy-vs-Hubspot-A-Customer-Service-Story#) Website designed by [Inbound Design Partners](https://www.inbounddesignpartners.com/)